License tiers
Seeded products show app limits, support windows, and checkout price before purchase.
Open
Refunds and license questions are reviewed by support based on product access, delivery status, and issue details.
Seeded products show app limits, support windows, and checkout price before purchase.
OpenOpen a support ticket if a product does not match its listed compatibility or files.
OpenInstallation service scope is reviewed against scheduled setup work and handoff notes.
OpenSend the order email, product name, license key, screenshots or logs, hosting details, reproduction steps, and the outcome you are requesting.
Change of mind, ignored published requirements, unsupported hosting, custom modifications, third-party conflicts, or missing troubleshooting details can prevent approval.
Support checks payment records, order IDs, license usage, account ownership, and whether the original license was already used or abused.